We’ve got answers

Have an obvious question you’re hoping someone else asked before? You’re in the right place.

1. What is this app?2. Oh, so kinda like Google Maps?3. How do I use Transit?4. I can only see one direction of my bus/train! When is it coming in the other direction?5. How accurate are the countdowns?6. My bus didn’t come when your app said it would!7. Does the vehicle icon in the route map indicate the actual location?8. I have to scroll through lots of transit routes before I get to the one I use every day :(9. Can I save my frequently visited locations like home and work in the app?10. How can I get notified when there’s a disruption on my favourite route?11. What if I’m in a place I’m not familiar with?12. I saw the GO button when I tapped on a nearby line. What does that do?13. Wait, Uber and bike share aren’t public transit. Neither is car share. What’s the deal?14. I heard that I can use Transit to pay for and unlock bikes?15. Where’s my hometown??16. Still confused about something?
1. What is this app?

We help you to simplify your commute by bringing together all nearby transit options in one place. You can check live transit schedules, plan trips, and get step-by-step navigation for all kinds of urban transportation, from buses, subways and trams to Uber, car2go or bike share.

2. Oh, so kinda like Google Maps?

Unlike Google Maps, we’re designed for your daily commute. Without even tapping your screen, Transit shows upcoming departure times for the routes you use every day in big text and bright colors. We also do other cool things like send you push notifications if there is a disruption on your favorite route (in select cities), and alert you when your stop is approaching. In GO, our friendly robot, Daniel, will give you step-by-step directions too!

3. How do I use Transit?

Transit helps you find your best transit options. Your location is shown as the blue dot on the map, and the feed below the map shows nearby transit lines and countdowns to the next departure, sorted by proximity. You can tap on each route for more options (route maps, schedules, and more), explore by panning the map, search for different locations, or tap on the arrow next to the search bar to let us plan your trip. Once you’ve selected your trip, you can hit GO for step-by-step navigation in real time.

Show Screenshot4. I can only see one direction of my bus/train! When is it coming in the other direction?

You can swipe left or right on each route in the nearby transit feed to show different directions of the route. Transit will even remember your preferred direction of travel the next time you use the app at a given location.

Show Video
5. How accurate are the countdowns?

The schedules and real-time data in the app comes directly from transit agencies, so our information is only as accurate as what they provide. With that in mind, countdowns accompanied by pulsing waves indicate real-time arrival predictions based on transit agency data.

If you don’t see the pulsing waves, it means the arrivals are based on schedules. While we would love to provide perfect real-time information for all agencies, not all vehicles are equipped with GPS, and unfortunately we don’t quite have the budget to upgrade all the transit fleets in the world.

Show Screenshot6. My bus didn’t come when your app said it would!

We don’t work for your transit agency so the app can only be as accurate as the information they provide. However, please do let us know if the information you see in Transit differs from what’s provided in paper schedules, on your agency website, or in another app, as this might be a bug. If there’s no discrepancy but the information is still inaccurate, we would highly suggest contacting your agency to let them know since they’re better able to correct the problem.

Show Video
7. Does the vehicle icon in the route map indicate the actual location?

It depends :) If we have the GPS location data from your agency, tapping on any vehicle will indicate how recently the location was updated. If we don’t have GPS data, the app will display ‘Calculated Location’ when you tap on a vehicle. Calculated locations are approximate and not exact!

Show Video
8. I have to scroll through lots of transit routes before I get to the one I use every day :(

You can make sure your important routes appear at the top of the feed by making them favourites. Just tap on any route in the feed and then tap on the star icon. From now on, your favourite lines will always show up first whenever they are nearby.

Show Video
9. Can I save my frequently visited locations like home and work in the app?

Yes! To add saved locations, first enter the address in the search bar. Tapping on the desired search result will bring up a list of options. Tap “Add to Favorites” to choose a label, select an icon, and add it to your saved locations. You can save an infinite number of places!

Show Video
10. How can I get notified when there’s a disruption on my favourite route?

With service alerts, available in select cities, you will receive a push notification when the transit agency releases an alert about a significant delay, detour or other disruption to the service. To set up service alerts for lines you use regularly, tap on any card in the nearby feed and then tap the exclamation mark icon. Tap the button at the top of the screen to set up service alert notifications for that line. Note that ‘Commute Hours’ are by default 7:00-9:00am and 4:00-7:00pm. If you’re not near your transit line when you want to set the alert, you can drag the purple dot to your starting point, and then select the card.

Show Video
11. What if I’m in a place I’m not familiar with?

Once you’ve selected the line or trip that you want to take, hit GO. Our friendly British robot, Daniel, will give you step-by-step directions throughout your trip: send push notifications and tell you when to leave and get off, and let you know if you need to walk faster to make your connection.

12. I saw the GO button when I tapped on a nearby line. What does that do?

GO works the same way in nearby mode, as it does when you’re planning a trip. It tells you when to leave for your trip, suggests that you pick up the pace if you’re going too slowly, and will automatically reroute you if you miss your bus.

13. Wait, Uber and bike share aren’t public transit. Neither is car share. What’s the deal?

We want to help you get around your city faster, whether it’s using public transit, or the other available shared transportation modes. The app allows you to find nearby bikes, reserve cars, or call a driver to come pick you up. Not interested in using these services? Like all transit modes we support, you can disable them in Options.

Show Video
14. I heard that I can use Transit to pay for and unlock bikes?

In select cities, not only can you locate bikeshare stations and see how many bikes are available, but also skip the line at the kiosk to buy passes and unlock your bike. To buy a pass or book a bike, tap the bikeshare pin for your station of choice and select Purchase Access Pass or Sign In. Easy right?!

15. Where’s my hometown??

The world is a big place, with a lot of transit agencies that we can't add all at once. Also, in some cases, agencies don’t share the transit data we need for them to be included. But don’t lose hope! We’re continuing to add new cities.

16. Still confused about something?

Email us at info@transitapp.com or go to the settings page of the app and tap “Send Feedback”.

Visit the settings page of the app and tap “Send Feedback” to send us an email so we can help you out!