Frequently Asked Questions

Welcome to the Transit Family! We’ve tried to make Transit App as intuitive as possible, but we know that sometimes we all need a little help. On this page, you’ll find answers to some of the questions we receive most frequently. Happy travels!

What is this app??

We assemble transit information from hundreds of cities around the world into one app. We’ll help you check live transit schedules and plan trips using all kinds of urban transportation, from buses, subways and trams to Uber, car2go or bike share!

Oh, so kinda like Google Maps?

Unlike Google Maps, we’re designed for your daily commute. Without a single tap, Transit App shows you upcoming departure times for the routes you use every day in big text and bright colors. We also do other cool things like send you push notifications if there is a disruption on your favorite route (in select cities), and alert you when your stop is approaching. Of course, we can give you step-by-step directions too!

How do I use Transit App?

Transit App wants to help you find the transit options that are closest to you! Your location is shown as the blue dot on the map, and the feed below the map shows nearby transit options and countdowns to the next departure, sorted by proximity. You can tap on each route for more options (route maps, schedules, and more), explore by panning the map, search for different locations, or tap on the arrow next to the search bar to let us plan your trip.

I can only see one direction of my bus/train! When is it coming in the other direction?

You can swipe left or right on each route in the nearby transit feed to show different directions of the route. Transit App will even remember your preferred direction of travel the next time you use the app at a given location!

How accurate are the countdowns?

The schedules and real-time data in the app comes directly from transit agencies, so our information is only as accurate as what they provide. With that in mind, countdowns accompanied by pulsing waves indicate real-time arrival predictions based on transit agency data.

If you don’t see the pulsing waves, it means the arrivals are based on schedules. While we would love to provide perfect real-time information for all agencies, not all vehicles are equipped with GPS, and unfortunately we don’t quite have the budget to upgrade all the transit fleets in the world.

My bus didn’t come when your app said it would!!

We don’t work for your transit agency so the app can only be as accurate as the information they provide. However, please do let us know if the information you see in Transit App differs from what’s provided in paper schedules, on your agency website, or in another app, as this might be a bug. If there’s no discrepancy but the information is still inaccurate, we would highly suggest contacting your agency to let them know since they’re better able to correct the problem.

Does the vehicle icon in the route map indicate the actual location?

It depends :) If we have the GPS location data from your agency, tapping on any vehicle will indicate how recently the location was updated. If we don’t have GPS data, the app will display ‘Calculated Location’ when you tap on a vehicle. Calculated locations are approximate and not exact!

I have to scroll through lots of transit routes before I get to the one I use every day :(

You can make sure your important routes appear at the top of the feed by making them favourites. Just tap on any route in the feed and then tap on the star icon. From now on, your favourite lines will always show up first whenever they are nearby.

Can I save my frequently visited locations like home and work in the app?

Yes! To add saved locations, first enter the address in the search bar. Tapping on the desired search result will bring up a list of options. Tap “Add to Favorites” to choose a label, select an icon, and add it to your saved locations. You can save an infinite number of places!

How can I get notified when there’s a disruption on my favourite route?

With service alerts, available in select cities, you will receive a push notification when the transit agency releases an alert about a significant delay, detour or other disruption to the service. To set up service alerts for routes you use regularly, tap on any route in the feed and then tap the exclamation mark icon. Tap the button at the top of the screen to set up service alert notifications for that route! Note that ‘Commute Hours’ are by default 7:00-9:00AM and 4:00-7:00PM.

Wait, Uber and bike share aren’t public transit. Neither is car share. What’s the deal?

Sometimes, the bus or train just isn’t the best way of getting where you need to go, so we’ve incorporated other options to help you get around your city. The app allows you to find nearby bikes, reserve cars, or call a driver to come pick you up! Not interested in using these services? Like all transit modes we support, you can disable them in Options.

Where’s my hometown??

The world is a big place, with a lot of transit agencies that we can't add all at once. In some cases, agencies don’t share the transit data we need for them to be included. But don’t lose hope! Visit our wishlist to submit a request for your system. It may show up sooner than you think!

You didn’t answer my question!!

Visit the settings page of the app and tap “Send Feedback” to send us an email so we can help you out!