📝 Responsibilities
- Make sure we’re communicating important information to our partners’ riders (which involves working with partners, our graphic design team, our partnerships team, our service delivery pros, and our support team)
- Launch campaigns (not only when we kickoff a new partnership, but also on an ongoing basis) that ensure our partners’ riders know not just how to download and use Transit, but can discover the latest features
- File copy that strikes the right balance between the no-nonsense voice of a public transit authority and the lighthearted Transit™ pizazz that makes us, well, us
- You’ll take the lead on messaging like: push notifications, seen by millions of our riders each month; in-app banners, getting out messages on behalf of our partners; press releases, helping put our work with partners in the spotlight; resource pages to help comms professionals at our partner agencies get the most out of Transit; and more
✅ Requirements
- An ear for good copy (and a knack for writing it) in English
- Familiarity with Transit’s brand voice, and the ability to inflect it with different tones depending on the audience
- Passion for public transit: you have opinions about which transit agencies are best at communicating with riders
- Experience in communications, ideally in the tech or transportation worlds
- Coordination is your middle name. You can juggle phone calls and emails with partners (like transit agencies and mobility companies) without mixing up GDRTA and GCRTA.
- Design sense (you’ll be working with designers and making calls on what looks right)
- Tech sense (you don’t need to know how to code, but you must be able to explain how Transit works to both uninformed + informed audiences)
- Diplomatic savvy (you can intuit the communication needs of our partners, and identify when the stars are aligned for a joint-messaging offensive)
💯 Would be nice if…
- Fluent in French — which would give you the opportunity to work directly with our partners in Québec and France. (The more languages you can speak, write and understand, the better!)
- Startup experience: life comes at you fast, which means you’ll have to work well under uncertainty, imperfect information, and goal posts that will occasionally shift
- You know how to navigate your city without your own car — monkey-branching from bus to bikeshare to scooter to subway to ridehail without batting an eyelash 😉
- We have a strong preference for someone based in Montreal but we’re open to the right candidate elsewhere, particularly in the Eastern or Eastern-adjacent time zones
Don’t feel like all the requirements apply to you but you still think you’d be a great fit for Transit? Don’t hesitate to apply!
💰 Compensation and benefits
$45,000 CAD - $70,000 CAD per year, based on experience
- Stock options
- Comprehensive medical and dental coverage
- 5 weeks vacation
- Four-day work week for everyone
- Apple laptop and equipment
- $1,500 annual mobility allowance. STM? BIXI? Uber? E-bike? Scooter? Going car-free is free at Transit.
- A training and development budget
- Generous maternal/paternal/parental leave policy. Gotta fill out our tandem bicycles somehow!
- Flexible work hours
- Spend your days surrounded by first-rate teammates and the best view of Montreal and/or [insert exotic Zoom background]
- When you’re in the office: you’ll be in urbanist heaven, surrounded by Mile End’s urban gardens, bike paths, BIXI docks, bus stops, a metro station, and limitless restaurants… cafés… bars… concert halls… bagel boutiques…
- Communal lunch-and-learn with free food in the office each week
👨💻 A note on diversity
Public transit is used by overwhelmingly more women and people of colour than other modes of transportation. We try to make sure the diversity of our users is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better app for everyone who uses Transit.
We encourage candidates of all ages, genders, origins and orientations to apply. If you’d like to specify which pronouns you’d like to be referred to, feel free to include that in your application email.
And if your lived experience has given you a unique perspective on all things transportation, mobility, accessibility, urbanism? Let us know, and we’ll make sure your application gets the attention it merits.
📬 How to apply
Shoot an email to [email protected] explaining why you want to work for Transit, and include links to any online presence you’re particularly proud of (blog, Twitter, etc.). Be sure to include a writing sample (more than a couple paragraphs, but not a novella) that spotlights your style. Feel free to include any other information you find relevant. We look forward to hearing from you!
PS: When you apply, let us know how you heard about the position! Whispers, grapevines, middle-of-the-night Google searches? We’re dying to know.
