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Partner Success

Montreal, Canada (open to remote candidates)

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All that gas. All those parking spots. All those barely-utilized, single-occupant metal cages cars, cluttering up our cities. That’s why you work undercover… as your city’s one-person public transit propaganda machine. When people gripe about the bus, you patiently explain why it’s hard for bus drivers to stay on schedule (all those dang cars! yet so little agency funding!). You extol the virtues of being car-free to any friend that will listen. You can rattle off your Transit GO stats line-by-line like Dustin Hoffman. “Wow. You must be fun at parties,” they’ll say. But isn’t every ride on the bus a party, de facto?!

Okay. Down to serious biz-niz. Because at Transit, that’s what we do: we’re partnered with over 100 transit agencies around the world, including some of the biggest: the STM, Muni, you name it, we’ve got the bun in the oven. As part of our service delivery team, you’ll work with these partners to help them get the most out of a Transit partnership — you’ll provide onboarding, respond to comments/concerns/suggestions, and champion their voice within Transit at large.

In a single week, you might launch a new partner city, put out a fire (digitally) if a disruption snags a system, troubleshoot GTFS data issues, and communicate all sorts of info back and forth between agencies and Transit. From the most basic feature, to esoteric tap-shaving tips for the superest of super-users. You’ll be on the Zooms, on the emails, on the planes (for the occasional conference) building and maintaining close relationships with agency partners and across different Transit teams.

📝 Responsibilities

✅ Requirements

💯 Would be nice if…

Don’t feel like all the requirements apply to you but you still think you’d be a great fit for Transit? Don’t hesitate to apply!

💰 Compensation and benefits

$65,000 CAD - $75,000 CAD per year, based on experience

👨‍💻 A note on diversity

Public transit is used by overwhelmingly more women and people of colour than other modes of transportation. We try to make sure the diversity of our users is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better app for everyone who uses Transit.

We encourage candidates of all ages, genders, origins and orientations to apply. If you’d like to specify which pronouns you use, feel free to include that in your application email.

And if your lived experience has given you a unique perspective on all things transportation, mobility, accessibility, urbanism? Let us know, and we’ll make sure your application gets the attention it merits.

📬 How to apply

Ready to apply? Send your resume, a quick summary of who you are and why you’d like to work at Transit, and any other information you find relevant to [email protected].

PS: When you apply, let us know how you heard about the position! Whispers, grapevines, middle-of-the-night Google searches? We’re dying to know.