User Support

Montreal, Canada

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Every day, Transit helps millions of commuters from around the globe travel from A to B. Each of those riders has something to say, and we want to make sure we listen to as many of them as possible.

At Transit, we see Support as an opportunity to take the pulse of our end users and establish a genuine conversation. The insights we’ve gained from engaging closely with individuals relying on Transit for their day-to-day trips have helped shape the app into what it is today. Because we’re not on the ground in all 175 cities where we operate, our users play a key role in alerting us to potential issues.

That’s where you come in. With Transit helping riders in more and more cities around the world, we're looking for a Spanish speaker to help us offer quality support to our hispanohablante users. As part of Transit's Support team you’ll act as the “air traffic control” of Transit, diving into our inbox and making sure the most important bugs, comments and suggestions get the attention they deserve. You’ll represent the end user to the rest of Transit, advocate for new features, and follow bugs from larva to pupa to dead.

What you'll do:

You are...

Your experience & skills:

Bonus:

Compensation & Benefits

Transit believes in a diverse and inclusive work environment, and we encourage candidates of all ages, genders, origins and orientations to apply. If you’d like to specify which pronouns you’d like to be referred to with, please include that in your application email.

Ready to apply?

To help us get to know you and your style a bit better, please prepare answers to the following writing prompts in the appropriate language:

  1. Llevo mucho tiempo esperando el autobús. Tu aplicación dijo que tenía que llegar hace 45 minutos, ¡pero aún no hay un autobús a la vista! Mis dedos están congelados y llegaré tarde al trabajo. ¡Tus horarios están podridos! Actualízalos o les diré a todos que tu aplicación miente.
  2. Hi, I just moved house but I can’t figure out how to change the “home” address on your app. I love Transit but your frequently asked questions didn’t help me at all. Please walk me through the process step-by-step or I’ll have to download a new app!

Send your answers to the prompts to us at jobs+support@transitapp.com along with a resume and a quick summary of who you are and why you'd like to work with us. We look forward to meeting you!