Every day, Transit helps millions of commuters from around the globe travel from A to B. Each of those riders has something to say, and we want to make sure we listen to as many of them as possible.
At Transit, we see Support as an opportunity to take the pulse of our end users and establish a genuine conversation. The insights we’ve gained from engaging closely with individuals relying on Transit for their day-to-day trips have helped shape the app into what it is today. Because we’re not on the ground in all 175 cities where we operate, our users play a key role in alerting us to potential issues.
That’s where you come in. As User Support Manager you’ll act as the “air traffic control” of Transit, owning our inbox and making sure the most important bugs, comments and suggestions get the attention they deserve. You’ll represent the end user to the rest of Transit, advocate for new features, and follow bugs from larva to pupa to dead.