User Support Manager

Montreal, Canada

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Every day, Transit helps millions of commuters from around the globe travel from A to B. Each of those riders has something to say, and we want to make sure we listen to as many of them as possible.

At Transit, we see Support as an opportunity to take the pulse of our end users and establish a genuine conversation. The insights we’ve gained from engaging closely with individuals relying on Transit for their day-to-day trips have helped shape the app into what it is today. Because we’re not on the ground in all 175 cities where we operate, our users play a key role in alerting us to potential issues.

That’s where you come in. As User Support Manager you’ll act as the “air traffic control” of Transit, owning our inbox and making sure the most important bugs, comments and suggestions get the attention they deserve. You’ll represent the end user to the rest of Transit, advocate for new features, and follow bugs from larva to pupa to dead.

What you'll do:

You are...

Your experience & skills:

Bonus:

Compensation & Benefits

We believe in the importance of an inclusive and diverse team. We welcome people of all ages, genders, ethnicities, orientations and backgrounds to apply.

Ready to apply?

To help us get to know you and your style a bit better, please prepare answers to the following writing prompts in the appropriate language:

  1. Ça fait une éternité que j’attend le bus. Votre app a dit qu’il devait arriver il y a 45 minutes mais toujours pas de bus en vue! Mes orteils sont gelées et je vais être en retard pour le travail. Vos horaires sont pourries! Mettez-les à jour ou je dirai à tout le monde que votre app MENT.
  2. Hi, I just moved house but I can’t figure out how to change the “home” address on your app. I love Transit but your frequently asked questions didn’t help me at all. Please walk me through the process step-by-step or I’ll have to download a new app!

Send your answers to the prompts to us at katie@transitapp.com along with a resume and a quick summary of who you are and why you'd like to work with us. We look forward to meeting you!