Data Success Specialist

Transit Data Analyst
team
Montreal, QC
Full time
Love the bus? Brain for trains? Caring for customers? If you're a transit nerd who also happens to be a natural connector — someone who can translate the arcane language of data standards into something a business team can actually act on, and back again — then you might just be our missing link.
Transit's data is only as powerful as the partnerships behind it. When agencies share good data, riders get seamless commutes. When they don't, well... someone has to make the call, send the email, run the webinar, organize the data release timeline, wrangle internal teams, and still find time to inspect a GTFS feed before lunch.
As our Data Success Specialist, you'll be right at the transfer station where your team — the Transit Analysts, aka TAs —, our Business team, our partner transit agencies, and any of their data vendors all converge. You'll be the go-to person when a partner needs answers that are too technical for a Slack thread, too strategic for a standard support ticket, and too important to let it slip through the cracks between teams. You'll manage projects with real deadlines and real stakes, champion data-enabled app features to the agencies who stand to benefit from them most, and make sure the right information reaches the right people — whether that's a transit authority in Kansas or our own Partnership team in the next room.
You don't need to be the person who fixes every data feed (though you'll know how, or where to ask). You need to be the person who makes sure every partner knows their data is in good hands — and that they actually are.
📝 Responsibilities
Internal Bridge: Be the person who keeps the Data and Business teams from talking past each other. Translate technical realities into a business context and vice versa. Help the Business teams ask better questions and set more accurate expectations when data is part of the conversation.
Technical Relationships: Nurture Transit's technical relationships with partner agencies and their data vendors. You'll second the Partnerships (Pre-Sales) and Service Delivery (Post-Sales) teams for technical questions, data quality discussions, and anything in between — fielding requests that range from "something isn't working" to "we have a major rollout next quarter and need your help." You'll manage expectations, communicate clearly, and follow through, even when the answer takes a few teams to find.
Project Management: Coordinate cross-functional efforts between teams to deliver on data commitments towards our partners – on time, and without any bits of data falling through the cracks. Deadlines come from partners with high expectations; your job is to meet them without losing your mind (or your inbox).
Transit Analysis: You'll take care of the GTFS data of a few high-stakes partners in the US and/or Canada. You’ll do routine data maintenance, inspections, and integrations for a defined set of critical feeds. You'll participate in weekly Transit Analyst meetings, and training sessions to stay sharp on the craft even as your scope expands beyond it.
Data-Enabled Features: Become a resident expert on Transit's data-enabled feature suite. You'll connect the dots between what our products can do based on partners’ data and their needs, gathering feedback and routing it back to the teams who can act on it.
Documentation & Knowledge Sharing: Maintain and improve a reliable source of truth for technical information that internal teams and external partners alike can reference. Create and lead webinars and training sessions that help agencies get more out of their data and our platform. Think: publication best practices, data quality standards, improved app features — explained in a way that's actually useful.
✅ Requirements
You know public transit: networks, agencies, modes, terminology — the works. Terminus, headsign, dead mileage, partial service: these are words you can use in regular conversation.
You're a natural communicator. You can write a crisp technical summary for a back-end developer and a reassuring update for a transit agency manager, and you know which one you're writing before you start.
You ask smart questions. When something is unclear, you don't just ask — you think it through first and come with a hypothesis.
You're organized. You track your follow-ups, you remember the context from three months ago, and nothing important derails from your agenda.
You're genuinely curious about data — happy to spend part of your day digging into a feed, a spec, or a tool you've never seen before.
We're looking for someone with experience in either data/transit analysis or project/partner management — and a genuine hunger to learn the other side. If you already have both? Hope on the train, this is your ride. You have one of both? Let’s meet, you still have a good chance to catch this train!
You have solid communication skills in French and English — you'll be the liaison with partner agencies in United States and Canada (7% of our data sources come from Quebec, and 93% from other states and provinces).
You are a Canadian citizen, a permanent resident, or benefit from a legal work status in Canada.
💯 Would be nice if
You live in Montreal and want to be part of office life.
You know this app called Transit and you use many of its features in daily commutes.
You're familiar with GTFS, GBFS, GOFS, or any other transit data standards whether or not they have standardized acronyms like these ones.
You have worked in the mobility industry or in urban planning.
You have 1–5 years of experience in any adjacent roles: solutions engineer, project manager, technical community manager, data analyst, transit planner, or anything similar.
You speak more than one language — the more the better.
You're comfortable on a Mac and know your way around data tools.
Don’t feel like all the requirements apply to you but you still think you’d be a great fit for Transit? Don’t hesitate to apply!
💰 Compensation and benefits
$75,000 - $90,000 CAD per year, based on experience
Stock options
RRSP/FHSA contributions
Comprehensive medical and dental coverage
5 weeks vacation
Four-day work week at full-time salary (yes, you read that right)
Apple laptop and equipment
$1,600 annual mobility allowance. STM? BIXI? Uber? E-bike? Scooter? Going car-free is free at Transit.
A training and development budget
Generous maternal/paternal/parental leave policy. Gotta fill out our tandem bicycles somehow!
Flexible work hours
Spend your days surrounded by first-rate teammates and the best view of Montreal and/or [insert exotic Zoom background]
When you’re in the office: you’ll be in urbanist heaven, surrounded by Mile End’s urban gardens, bike paths, BIXI docks, bus stops, a metro station, and limitless restaurants… cafés… bars… concert halls… bagel boutiques…
Communal lunch-and-learn with free food in the office each week
👨💻 A note on diversity
Public transit is used by overwhelmingly more women and people of colour than other modes of transportation. We try to make sure the diversity of our users is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities — we end up building a better app for everyone who uses Transit.
We encourage candidates of all ages, genders, origins and orientations to apply. If you’d like to specify which pronouns you use, feel free to include that in your application email.
And if your lived experience has given you a unique perspective on all things transportation, mobility, accessibility, urbanism? Let us know, and we’ll make sure your application gets the attention it merits.
📬 How to apply
We'd love to hear from you. Send your resume and other relevant info about you and your passion about public transit to [email protected] before May 10, 2026.
If you use AI tools to apply, please make sure what is produced remains relevant. Data management requires someone with a sense of clarity and accuracy. Humans will read your application on our side.
When you apply, please let us know what is your favorite transit agency and why. We would love to know you a little more out of the standard application, and it will be a perfect icebreaker for the interview!
PS: When you apply, let us know how you heard about the position! Whispers, grapevines, middle-of-the-night Google searches? We’re dying to know.
PPS: Unfortunately, we don't accept in-person applications or singing telegrams. Make your application sing instead!