Version 1.2 posted and effective as of January 18th, 2021.
Version 1.1 posted on June 11th, 2020 and effective until and including January 17th, 2021.
PLEASE READ CAREFULLY, SINCE THIS DOCUMENT INCLUDES LIMITATIONS OF LIABILITY AS WELL AS DISCLAIMERS OF WARRANTIES, AND OTHER TERMS WHICH AFFECT YOUR LEGAL RIGHTS. IF YOU DO NOT AGREE WITH THESE TERMS, OR IF YOU LACK CAPACITY OR AUTHORITY TO AGREE TO THESE TERMS, DO NOT INSTALL OR USE THE APP OR ACCESS THE SERVICES.
1. Changes to these Terms
We may amend any part of these Terms by adding, deleting, or varying their content. These amendments may be made at any time and from time-to-time in our discretion.
We will provide you with notice of the proposed amendment by posting an amended version of these Terms with a new version number. We will include a link to the previous version of the terms beneath the new version number. The amendments will take effect 30 days after the date on which the amended version is posted. Prior to that date, the previous version of the Terms will continue to apply.
If you disagree with any amendments, you may terminate these Terms by uninstalling the App and ceasing to use the Services at any time within the 30-day notice period. If the amendment increases your obligations under these Terms, or decreases our obligations under these Terms, then you can also cancel in the 30 days after the amendments take effect. There will be no cost or penalty for doing so. If you do not uninstall the App and cease using the Services during that time, then by your continued use, you are considered to have accepted the proposed amendments.
2. Scope of Services
To get the most out of the App, it is important to understand our role in providing the Services. The App and Services contain material that we produce and own in order to make mobility services in your city easy to use. This material includes, but is not limited to software, text, graphics and images ("Transit Content"). However, we do not produce any of the primary information you see in the App, which is provided to us by third parties such as Transit Agencies and mobility operators (Uber, Lyft, Bird, Lime, etc.). We are an information organizer and aggregator. This information includes the locations of public transit, the availability of bikeshare or carshare services, and the map itself. While third parties are the primary provider of predictions regarding arrival and departure times, we may develop additional information based on the above referenced location or availability of services, for example by modifying expected arrival times. Such times are only estimates. The actual timings are based on a number of factors including traffic, boarding, detours and the like, which are beyond our control. Both Transit and the primary information providers work to ensure that the information is correct and up-to-date. However, we cannot reasonably verify all of this information, let alone in real-time. This means that if the information provided to us by third parties is inaccurate or incomplete, your ability to effectively use the App or Services may be compromised through no fault of Transit, and in those cases any legal responsibility for any problems or damages which might occur lies with the third-party information provider rather than (and to the exclusion of) Transit itself.
However, such disputes or claims shall be addressed to Transit when purchasing public transit tickets in Montreal, QC, where Transit shall act as the merchant of record. For such purchases, all sales are final, and any customer service requests, disputes and chargebacks shall be addressed to and handled by Transit.
In order to access certain services, you may be required to create a Transit account. If you do so, you are responsible for maintaining the confidentiality of your Transit account. You further agree to accept all responsibility for actions and activities that occur using that account.
In all cases, our ability to deliver all the functionality of the Services requires a stable data connection and access to locational services like GPS. If your phone’s ability to access data via wireless networks or the Internet is compromised, the Services may be delivered incompletely, slowly, inaccurately, or not at all. These connectivity problems can arise from many sources, ranging from physical interference to power outages to errors by telecommunication providers. Once again, your ability to effectively use the App or Services may be compromised through no fault of Transit, and we cannot accept any responsibility for any problems or damages which might occur.
The Services also depend on your device. If your device is damaged, not compatible with the App (including updates to the App), or if you have turned off permissions on which the App relies to deliver all the functionality of the Services (such as location sharing), then your ability to effectively use the App or Services may be compromised through no fault of Transit, and we cannot accept any responsibility for any problems or damages which might occur.
From time to time we may need to make the App or the Services unavailable in order to fix bugs, perform maintenance, install updates, or similar tasks that improve the overall service we deliver. We make every effort to do so during times that have the least impact, but we cannot accept any responsibility for problems or damages that occur because of App or Services unavailability for these reasons.
Finally, our ability to effectively deliver the Services via the App depends on you having access to the latest version of the App. If you delay or refuse updates to the App, this may compromise or completely prevent us from delivering the Services. We cannot accept any responsibility for any problems or damages which might occur
3. Transit Royale
3.1. Within the App, we offer certain features and enhanced functionality as paid services. These are referred to as “Transit Royale”. These services are generally tied to a subscription, i.e. the regular purchase of the services over a fixed period of time for a specific fee.
3.2. The benefits included in Transit Royale may change from time to time, as we introduce new features, develop our existing offering and sometimes retire features that aren't working out as planned. The features and content contained in Transit Royale may differ by country and language. The applicable price offer is shown in the relevant app store (Apple App Store or Google Play Store) and on the buy screen in-app prior to purchase.
3.3. Like the Application itself, Transit Royale is only available via the third-party platform operators Apple App Store and Google Play Store. Therefore, when you make a purchase within the Application, you additionally enter into a separate contract with the respective third-party service provider, whose terms and conditions apply. Your right to cancel your subscription must be exercised against these service providers (for more details about contract duration and termination see 3.7-3.8).
3.4. Transit Royale is available on a subscription basis. Therefore, you will be charged once at the beginning of your subscription period (for instance per month or per year). Your subscription will automatically be renewed at the applicable price at the end of each subscription period for an equal duration (or 1 year if your previous subscription was for a longer period), unless you have cancelled your subscription, disabled auto-renewals or if we terminate your subscription. If you received a free trial offer, your subscription will automatically renew at the end of the free trial period for the price indicated when you subscribed to the free trial. When you cancel a free trial or subscription, you are cancelling the next billing charge. You will continue to have access to Transit Royale until the end of your current subscription period, regardless of when you cancel the automatic renewal (i.e. you can cancel at any time after your subscription starts and continue to access Transit Royale features through the end of your subscription period).
3.5. To the maximum extent permitted by applicable laws, we may change our prices for Transit Royale at any time. We will give you reasonable notice of any such pricing changes by posting the new prices on or through the mobile app and/or by sending you an email notification. If you do not wish to pay the new prices, you can cancel your subscription prior to the change going into effect. You will be charged the revised price at the start of your next subscription period (for instance, per month or per year) or on the renewal of your subscription.
3.6. If payment cannot be collected, we will be entitled to block access to Transit Royale.
3.7. We do not issue refunds for termination or cancellation of Transit Royale. If you no longer wish to subscribe, you are responsible for cancelling your subscription in due time, regardless of whether or not you actually use Transit Royale features. Please note that your request to cancel automatic renewal must be made using the same platform (the Apple App Store or the Google Play Store) on which you originally subscribed (or started a free trial)and that the terms and conditions of the Apple App Store and the Google Play Store apply to such cancelation. Apple and Google generally require a notice of termination or non-renewal to be provided no later than 24 hours before the renewal of the subscription, but you should refer to Apple or Google up to date policies and terms.
3.8. To the extent and in such circumstances where required by applicable law, you may terminate your subscription to Transit Royale and receive a reimbursement for the unused subscription period. We may terminate your access to Transit Royale, without any obligation to reimburse fees paid in advance, if you breach applicable law, if you breach your obligations under these Terms, or your obligations under the contract governing your use of the Apple App Store or Google Play Store (or if your actions would cause us to breach our contracts with Apple or Google). No prior notice of termination is required in these situations.
4. Access to Services
a) Limited Use Right
We do not sell the App or any of the intellectual property contained in the App. Instead, you are licenced to download a single copy of the App onto each one of your devices.
Subject to your compliance with these terms, and for as long as we make the Services available through the App, you are hereby granted a limited, revocable, non-exclusive, non-transferrable right to use the Services via the App. For greater certainty, this does not include any right to directly access the software, databases, algorithms or data which powers the Services and App, nor any right to obtain a copy of the source code or architecture thereof.
Our role is to make the App and Services available. As explained in the previous section, we cannot control – nor accept any responsibility for – any other issues.
Your use right under these Terms is a personal, non-commercial right. It does not extend to others, nor commercial activities, nor is it an enterprise-wide right.
b) Prohibited Uses and Activities
When installing the App and using the Services, you must comply with all applicable laws and regulations, including the legislation known as Canada’s Anti-Spam Law, SC 2010, c 23 (CASL).
When installing the App and using the Services, you must not: (i) decompile, disassemble, reverse engineer, investigate, or otherwise access any non-UI portion of the App; (ii) circumvent any limitations we place on your use of the App or Services; (iii) use or display the App in such a way that allows derivation of information about the Services that was not intended to be made available to users; (iv) circumvent any security features or technological protection measures built into the App; (v) automate access to the App or the Services, including, without limitation, through the use of bots, scrapers or other similar devices; (vi) attempt to install the App or access the Services after having been banned by us.
5. Disclaimer of Warranties
NOT APPLICABLE TO QUEBEC CONSUMERS
WE HEREBY EXCLUDE ALL CONDITIONS AND WARRANTIES REGARDING THE APP AND THE SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY CONDITION OR WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
NOTABLY, AND WITHOUT LIMITING THE GENERALITY OF THE PRECEDING PARAGRAPH, WE DO NOT GUARANTEE ANY PARTICULAR LEVEL OF UP-TIME OR AVAILABILITY OF THE SERVICES. THE SERVICES MAY BECOME UNAVAILABLE FOR MANY REASONS, INCLUDING SCHEDULED AND UNSCHEDULED MAINTENANCE BY US.
6. Limitation of Liability
NOT APPLICABLE TO QUEBEC CONSUMERS
WITH THE EXCEPTION OF INTENTIONAL WRONGDOING OR GROSS NEGLIGENCE, WE SHALL NOT BE LIABLE FOR ANY DAMAGES CAUSED BY OR RELATED TO THE APP, THE SERVICES, OUR ACTIONS OR INACTIONS, OR THESE TERMS (INCLUDING THE BREACH OF THESE TERMS). THIS LIMITATION OF LIABILITY SHALL APPLY TO ALL DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PROPERTY, PRIVACY, STATUTE, OR OTHERWISE.
NOTABLY, AND WITHOUT LIMITING THE GENERALITY OF THE PRECEDING PARAGRAPH, WE SHALL NOT BE LIABLE FOR ANY LOSS OF DATA, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES, LOST TIME, OR LEGAL FEES AND LITIGATION EXPENSES.
7. Termination and Survival
a) Termination without Cause
We may terminate these Terms without cause and without prior notice if we choose to discontinue the App, the Services, or both. You may terminate these Terms without cause at any time by uninstalling the App and ceasing to use the Services.
Clauses 1, 2, 4, 5, 6, and 7 shall survive the termination of these Terms regardless of reason, and shall continue to bind both you and us.
a) Governing law and jurisdiction
NOT APPLICABLE TO QUEBEC CONSUMERS
These Terms are governed exclusively by the domestic laws of Ontario and the federal laws of Canada applicable therein. The International Sale of Goods Act, RSO 1990, c I.10, does not apply to these Terms.
NOT APPLICABLE TO QUEBEC CONSUMERS
Any litigation arising from or related to these Terms or the App or the Services shall be submitted to the exclusive jurisdiction of the courts of Ontario.
b) Jury Trial Waiver
All disputes arising from or relating to these Terms or the App shall be determined by a judge-alone trial. You and us irrevocably waive any right to a trial by jury which might exist in any forum.
You may not assign any of your rights arising under these Terms without our written consent.
d) Status of the Parties
These Terms do not create any relationship of employment, partnership, agency, trust, franchise, or joint venture. Nor do they create any fiduciary duties.
These Terms can only be amended or suspended by following the procedure set out in clause 1, above. No other amendment or suspension is valid, nor can any purported waiver be set up against us unless the waiver follows the procedure for an amendment set out in clause 1.
f) Entire Agreement
These Terms (as amended from time to time) constitute the entire agreement between you and us regarding the App and the Services. These Terms (and any amendments) replace and supersede any previous or existing agreement, contract, understanding, or representation regarding the App or the Services.
You and us have agreed that these Terms and all related documents be drawn up in the English language. Les parties aux présentes reconnaissent avoir convenu que la présente entente et les documents connexes soient rédigés en langue Anglaise.
General inquiries to us may be sent to the following address: