Transit App, Inc. (“We”, “Us”, “Our”) has developed a mobile application (“Transit App”, “App”) that collects data from your device in order to provide you with pertinent transport information for nearby services.
4. What information we collect from you
We collect and process information from your device in several ways, including:
- Once you have given us your consent to track your location, we keep track of your location and movement, including your latitude, longitude, time and speed of travel.
- The collection of location data only happens while Transit App is in the foreground (unless explicitly stated otherwise by Transit App) and if you’ve granted Transit App access to your device’s location services.
- We collect your preferences, including favorite routes, saved locations and other personal customizations such as the “Minimize Walking” option you may select for planning a-to-b trips.
- We also automatically collect usage details each time you use Transit App, including the country of origin, the searches you make, the routes you interact with, the type of phone or OS you are using, etc.
- We collect your name, phone number, zipcode, email address, and payment information when you buy a bike share pass in supported cities.
- We collect your name, phone number, email address and other information you may provide when using the “Send Feedback” feature in the Settings view. When using that option, a “debugging info.txt” file is automatically attached to the email body and contains contextual information (such as your current location, device type, OS version, etc.) that help us address issues you may be reporting.
- We collect contact information (email and/or push notification token) when you explicitly request to be notified when Transit App supports a new market.
5. How we use your information
We may use information collected from or provided by you for the following purposes:
- Provide you with pertinent transport information for nearby services;
- Understand your preferences so that we can customize Transit App for you, such as recommending personalized transport options;
- Measure usage of Transit App, including usage of specific features and views;
- Generate real-time location data of transit vehicles and broadcast the vehicle location and predicted arrival times to other users;
- Securely transfer your payment information and user credentials to bike share operators to provide you access to their bikes.;
- Develop and improve Transit App based on your feedback and interactions;
- Guide product development and build new features;
- Conduct research on users habits and how they use public transportation;
- Identify and correct bugs and other problems with Transit App;
- Respond to your emails and help with support queries;
- Subject to your consent, keep you posted from time to time on latest announcements and additional information;
- Comply with law and regulations and lawful requests or orders.
6. Users’ options
The following are some examples of your options with regard to collection, use and disclosure of your information:
- You can stop all collection of location data easily and at any time by disabling location services in your device’s settings or by uninstalling Transit App.
- You are not required to indicate any preferences (including setting your home and work address) in order to use Transit App, since these are optional.
- You can provide anonymous feedback by using an email account that does not reveal your identity, and does not include your name. You can also manually remove the “debugging info.txt” attachment file from the email’s body if you do not want to share such contextual information with us.
- You can unsubscribe at any time from mailing lists announcing newly released cities by clicking the “Unsubscribe” link in the emails you may receive.
7. Disclosure to Third Parties
We do not disclose your information to third parties without your explicit consent except for the following purposes:
- In case you request assistance with the use of Transit App, we might share such request, including your contact information, with a third party directly involved in the issue (i.e. if you inform us over email that certain transit schedules in the app are outdated, and we forward this message to the applicable transit agency).
- In case of a prospective business transaction, you agree that Transit App may disclose anonymous and aggregate information to another corporation in order for the parties to determine whether to proceed with such transaction. In case a business transaction is completed, you agree that any information may be transferred to the corporation that owns Transit App or the relevant part of it in order to carry its business. A “business transaction” includes, but is not limited to, a reorganization, merger, purchase, sale or other acquisition or disposition of a corporation or any of its assets.
- In case we are required to comply with applicable law and regulations and lawful requests or orders or if it is otherwise permitted by law (i.e., protect and defend our rights, situation that threatens life, health or safety, etc.).
We also disclose anonymous and aggregate information to certain third parties for research, product development or other business purposes. For instance, we may share information with transit agencies to help them analyze and improve their services.
Transit App anonymously discloses your current location (latitude and longitude) with Uber in order to show you Uber offerings available nearby. Uber cannot access any of your personal information with this anonymous location data unless you request an Uber ride and subsequently launch the Uber app. If you wish to no longer share anonymous location data with Uber, you can disable Uber in Transit App’s Settings view.
8. Security Safeguards
We are committed to securing your information and we take reasonable physical, organizational and technical measures to protect your information against unauthorized access, use, disclosure, modification or destruction.
These safeguards include, but are not limited to:
- Storage on secure servers;
- Encryption of the communication channels;
- Limited access to employees and contractors on a “need-to-know” basis.
Although we take great efforts to protect your information, no security system can prevent all potential security breaches nor be immune from any wrongdoings or malfunctions.
9. Retention Period
We will retain your information as long as you use Transit App and for a reasonable time thereafter.
10. Right to Access and Removal
We store your information on servers located in Canada and France.
If you would like to remove or access any information that we have collected through Transit App that is stored on our servers, please contact us at email@example.com. On receiving such a request, we will use reasonable efforts to provide you or delete such information.
We do not knowingly collect, use or disclose information from children under the age of 13. If we learn that we have collected information of a child under 13 without first receiving parental consent, we will take steps to delete such information within a reasonable time. If you have reason to believe that a child under the age of 13 has provided information to us, please contact us and we will take steps to delete such information within a reasonable time.
12. Do Not Track Signals
Transit App does not respond to Web browser “Do Not Track” (DNT) signals or other similar mechanisms.
Third parties do not collect information about your online activities over time and across different Web sites when using Transit App.
14. Contact information