Hear what your
riders are saying

Hear what
your riders
are saying

Targeted surveys. Real-time rider feedback. Listen closer with public transit’s most popular customer experience platform.

Creating happy riders with…

  • SAN ANTONIO

    via
  • UTA

    SALT LAKE CITY

  • TTC

    toronto

  • translink

    VANCOUVER

  • SANTA CRUZ

  • LAS VEGAS

  • CHICAGO

    pace

  • SPRINGfield

    pvta
  • valley transportation authority

    SAN JOSE

  • CONNECTICUT

    CT transit

  • SAN ANTONIO

    via
  • UTA

    SALT LAKE CITY

  • TTC

    toronto

  • translink

    VANCOUVER

  • SANTA CRUZ

  • LAS VEGAS

  • CHICAGO

    pace

  • SPRINGfield

    pvta
  • valley transportation authority

    SAN JOSE

  • CONNECTICUT

    CT transit

  • Orange county

    OCTA
  • oc transpo

    OTTAWA

  • niagara region

    niagara region transit

  • BALTIMORE

  • MONTEREY

    MST

  • minneapolis

    metro transit

  • OAKLAND

    AC Transit
  • Société de transport de Trois-Rivières

    TROIS-RIvières

  • LéVIS

    société des transports de lévis

  • Orange county

    OCTA
  • oc transpo

    OTTAWA

  • niagara region

    niagara region transit

  • BALTIMORE

  • MONTEREY

    MST

  • minneapolis

    metro transit

  • OAKLAND

    AC Transit
  • Société de transport de Trois-Rivières

    TROIS-RIvières

  • LéVIS

    société des transports de lévis

Transit's in-app surveys flag in-the-moment issues with service, and let you track performance trends over time.

Rate-My-Ride

Rate-My-Ride

Rate-My-Ride

With 500,000 responses every day, Rate-My-Ride makes it easy for riders to share bite-sized feedback that wouldn’t otherwise make it to customer support.

In-context trip feedback

Follow-up flows

Extensive question bank

CX Benchmarking Survey

CX Benchmarking Survey

CX Benchmarking Survey

Our long-form quarterly survey reveals who’s riding and how they’re feeling about your service.

Peer benchmarking

Long-term trend analysis

Rider demographics

Rate-My-Ride

Our on-the-go intercept survey, built right into the app
Inform your riders with Transit app
Inform your riders with Transit app
Inform your riders with Transit app

As riders move through their trip with GO, our step-by-step navigation companion, we ask them relevant questions about their ride in real-time.


Safety, cleanliness, stop announcements, wayfinding, amenities. Anything and everything that impacts the rider experience. Riders send in millions of answers every month tagged to specific stops, vehicles, and routes. Agencies can spot what’s going well and pinpoint the changes that will deliver more 5-star experiences to riders.

As riders move through their trip with GO, our step-by-step navigation companion, we ask them relevant questions about their ride in real-time.

Safety, cleanliness, stop announcements, wayfinding, amenities. Anything and everything that impacts the rider experience.

Riders send in millions of answers every month tagged to specific stops, vehicles, and routes. Agencies can spot what’s going well and pinpoint the changes that will deliver more 5-star experiences to riders.

Inform your riders with Transit app
Inform your riders with Transit app
Inform your riders with Transit app

Accurate, actionable feedback

Rate-My-Ride responses are matched to the time, route, and vehicle ID information agencies need for informed decision-making.

Use Transit’s Rate-My-Ride dashboard to review real-time responses, or integrate into agency CRM and dashboards for deeper analysis.

Go with the follow-up flow

Is it lacklustre lighting or broken benches making the stop uncomfortable? Nudge riders to identify precisely what’s dirty, damaged, going well, or causing stress with our customizable follow-up questions.

Guide your riders with Transit app
Guide your riders with Transit app
Guide your riders with Transit app
Inform your riders with Transit app
Inform your riders with Transit app
Inform your riders with Transit app

Ask riders (almost) anything

Use global questions to benchmark against peer agencies, or raid our question bank to see what other agencies have asked. Rate-My-Ride has helped

  • Safety teams test the impact of a subway security initiative

  • Data teams check if riders notice real-time data improvements

  • Operations teams optimize their maintenance and cleaning schedule

For agencies bravely treading new ground, our expert Rate-My-Ride-wranglers craft questions that capture the rider experience.

Use global questions to benchmark against peer agencies, or raid our question bank to see what other agencies have asked. Rate-My-Ride has helped

  • Safety teams test the impact of a subway security initiative

  • Data teams check if riders notice real-time data improvements

  • Operations teams optimize their maintenance and cleaning schedule

For agencies bravely treading new ground, our expert Rate-My-Ride-wranglers craft questions that capture the rider experience.

Use global questions to benchmark against peer agencies, or raid our question bank to see what other agencies have asked. Rate-My-Ride has helped

  • Safety teams test the impact of a subway security initiative

  • Data teams check if riders notice real-time data improvements

  • Operations teams optimize their maintenance and cleaning schedule

For agencies bravely treading new ground, our expert Rate-My-Ride-wranglers craft questions that capture the rider experience.

See how agencies
use Rate-My-Ride

See how agencies use Transit to help their riders

See how agencies use Transit to help their riders

  • Shining a light on Metro Vancouver’s bus stops

    Gloomy bus stops? Not on TransLink’s watch.

    Read the case study

  • Rate-My-Ride

    How hearing what riders have to say makes public transit better for everyone.

    Read the case study

  • Shining a light on Metro Vancouver’s bus stops

    Gloomy bus stops? Not on TransLink’s watch.

    Read the case study

  • Rate-My-Ride

    How hearing what riders have to say makes public transit better for everyone.

    Read the case study

CX Benchmarking Surveys

Riders' habits, experience and demographics
Inform your riders with Transit app
Inform your riders with Transit app
Inform your riders with Transit app

Four times a year, we survey Transit app users across North America in a long form questionnaire. We dig into 120,000 responses each year, detailing riders’ commuting habits, experience, and demographics, to understand who’s riding and how their trips are going.

As riders move through their trip with GO, our step-by-step navigation companion, we ask them relevant questions about their ride in real-time.

Safety, cleanliness, stop announcements, wayfinding, amenities. Anything and everything that impacts the rider experience.

Riders send in millions of answers every month tagged to specific stops, vehicles, and routes. Agencies can spot what’s going well and pinpoint the changes that will deliver more 5-star experiences to riders.

Inform your riders with Transit app
Inform your riders with Transit app
Inform your riders with Transit app

Find out who’s getting top marks

Riders answer the same questions across all cities, big and small. Benchmarked feedback shows agencies where they lead the pack and where they can compare notes.

From broad-stroke satisfaction stats down to the nitty gritty of everyday interactions, our CX survey runs the gamut of rider concerns.

Track trends

Our quarterly CX survey asks riders a core set of rotating questions.

It lets agencies monitor rider satisfaction over the long term, zooming out to show how everyday efforts add up to real rider impact.

Guide your riders with Transit app
Guide your riders with Transit app
Guide your riders with Transit app
Inform your riders with Transit app
Inform your riders with Transit app
Inform your riders with Transit app

Get to know your riders

Discover who’s riding, how they’re riding, and how your network meets the needs of your entire community.

By anonymously answering core demographic questions, users help agencies understand how rider satisfaction changes across different characteristics and populations. We also share complete, anonymized response data with agencies so they can do their own fully flexible deep dives.

See our latest reports

See how agencies use Transit to help their riders

See how agencies use Transit to help their riders

  • 2025 Riders Choice Awards

    We asked riders what they think of public transit. Here's which systems came out on top.

    Read the case study

  • Customer Experience Survey

    Get a quarterly report card from riders to see how your agency compares to its peers over time.

    See more

  • 2024 Riders Choice Awards

    We asked riders what they think of public transit. Here's which systems came out on top.

    Read the case study

  • 2023 Riders Choice Awards

    We asked riders what they think of public transit. Here's which systems came out on top.

    Read the case study

  • 2025 Riders Choice Awards

    We asked riders what they think of public transit. Here's which systems came out on top.

    Read the case study

  • Customer Experience Survey

    Get a quarterly report card from riders to see how your agency compares to its peers over time.

    See more

  • 2024 Riders Choice Awards

    We asked riders what they think of public transit. Here's which systems came out on top.

    Read the case study

  • 2023 Riders Choice Awards

    We asked riders what they think of public transit. Here's which systems came out on top.

    Read the case study

Let’s help riders
love public transit

We partner with agencies that care about delivering the best possible transit service.
If that’s you, let’s talk. Contact us directly by email or through the form below.

We partner with agencies that care about delivering the best possible transit service. If that’s you, let’s talk. Contact us directly by email or through the form below.