User Advocate

Montreal, Canada

See All Positions

Every day, Transit helps millions of commuters from around the globe travel from A to B. But our legendary user experience extends beyond app design — it's also in the way we interact with our users when they're looking for help.

At Transit, we see Support as an opportunity to take the pulse of our users and establish a genuine conversation. You will be on the front lines as the voice of the company, helping users find the information they need and positioning Transit as the friendliest navigation app out there.

Your reward? Hearing the glowing praise first-hand, and, of course, the unbeatable feeling when someone says “thank you.”

What you'll do:

You are...

You have...

Would-be-great-if section

Compensation & Benefits

We believe in the importance of an inclusive and diverse team. We welcome people of all ages, genders, ethnicities, orientations and backgrounds to apply.

Ready to apply?

To help us get to know you and your style a bit better, please prepare answers to the following writing prompts in the appropriate language:

  1. Ça fait une éternité que j’attend le bus. Votre app a dit qu’il devait arriver il y a 45 minutes mais toujours pas de bus en vue! Mes orteils sont gelées et je vais être en retard pour le travail. Vos horaires sont pourries! Mettez-les à jour ou je dirai à tout le monde que votre app MENT.

  2. Hi, I just moved house but I can’t figure out how to change the “home” address on your app. I love Transit but your frequently asked questions didn’t help me at all. Please walk me through the process step-by-step or I’ll have to download a new app!

Send your answers to the prompts to us at katie@transitapp.com along with a resume and a quick summary of who you are and why you'd like to work with us. We look forward to meeting you!